Postmortem -
Read details
Jul 25, 14:28 PDT
Resolved -
Starting on June 10 at 12:30 PM ET users began experiencing intermittent issues with users not being able to search. This issue recurred on June 11, July 8 and July 9 lasting between 1 and 10 hours in each instance. This issue is now fully resolved.
There should be no further impact at this time, but please reach out to our support team if any additional assistance is required.
Jul 25, 14:10 PDT
Monitoring -
A fix has been implemented for the issue causing the candidate search functionality. Customers should now be able to search candidates and utilize Lever as normal. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
Jul 9, 08:44 PDT
Investigating -
We are continuing to investigate the issue where users are experiencing errors when viewing the candidates page. Users may intermittently see an error stating "Candidate counts and some search/tagging features are temporarily unavailable. Try again in a few minutes." Our engineers are actively working on a fix. We will continue to update the status page as we continue to investigate.
Jul 9, 08:01 PDT
Monitoring -
Our engineering teams have identified the issue and have taken steps to relieve the immediate issue. Our team is actively monitoring while we continue to investigate root cause and deploy additional long term fixes to help mitigate recurrence of the issue.
Jul 8, 13:15 PDT
Update -
We are continuing to investigate the issue where users are experiencing errors when viewing the candidates page. Users may intermittently see an error stating "Candidate counts and some search/tagging features are temporarily unavailable. Try again in a few minutes." Our engineers are actively working on a fix. We will continue to update the status page as we continue to investigate.
Jul 8, 10:53 PDT
Investigating -
We are currently investigating an issue that is intermittently affecting the candidate search functionality, and delayed loading within Lever. Users may intermittently experience candidate search related issues and see the error message "Candidate counts and some search/tagging features are temporarily unavailable. Try again in a few minutes." Our Engineering teams are actively working to resolve this as soon as possible.
Jul 1, 12:12 PDT
Monitoring -
A fix has been implemented for the issue causing the candidate search functionality. Customers should now be able to search candidates and utilize Lever as normal. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
Jun 11, 10:26 PDT
Investigating -
We are currently investigating an issue that is intermittently affecting the candidate search functionality. Users may intermittently experience candidate search related issues and see the error message "Candidate counts and some search/tagging features are temporarily unavailable. Try again in a few minutes." Our Engineering teams are actively working to resolve this as soon as possible.
Jun 11, 08:39 PDT