tag:status.lever.co,2005:/historyLever Status - Incident History2024-03-28T08:48:46-07:00Levertag:status.lever.co,2005:Incident/203623872024-03-28T06:15:02-07:002024-03-28T06:15:02-07:00Scheduled Maintenance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:15</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:45</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:23</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our US and EU Production and Sandbox accounts during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/203141952024-03-21T17:30:56-07:002024-03-21T17:30:56-07:00Scheduled Maintenance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:46</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our US and EU databases during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/203126512024-03-20T11:10:30-07:002024-03-20T11:10:30-07:00Temporary Degradation of RSC functionality<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Identified</strong> - Partial outage of LinkedIn RSC for some Lever customers. Some Lever customers may experience partial outages of LinkedIn RSC integration behavior for exporting candidates from LinkedIn’s ‘One Click Export’, and for syncing inMail content with LinkedIn.</p>tag:status.lever.co,2005:Incident/202935032024-03-19T10:50:16-07:002024-03-19T10:50:16-07:00Intermittent issues impacting Lever Hire<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:50</var> PDT</small><br><strong>Resolved</strong> - The issue where offers and resumes were unavailable that was affecting customers in the global database has been resolved. The incident occurred on March 18th from 10:20am - 12:45pm PDT. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:45</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented for the issue causing causing issues with Offers and Resumes. Customers should now be able to action upload/view resumes and view/action offers. Please refresh Lever to see the changes. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:39</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is intermittently affecting resumes and offers. Issues impacting resumes and offers were noticed around 10:20am PDT. Users may intermittently experience issues actioning offers or viewing/uploading resumes. Our Engineering teams are actively working to resolve this as soon as possible.</p>tag:status.lever.co,2005:Incident/201793312024-03-15T14:01:57-07:002024-03-15T14:01:57-07:00Delayed automation workflows<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:01</var> PDT</small><br><strong>Resolved</strong> - The issue where automation workflows were delayed has been resolved. The incident occurred from 10am PT 3/5/2024 - 2pm 3/15/2024. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:49</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is intermittently affecting the Automation workflows. Issues impacting automation workflows were noticed around 10am PT. Users may intermittently experience a 1-2 hour delay when automations are triggered. Our Engineering teams are actively working to resolve this as soon as possible.</p>tag:status.lever.co,2005:Incident/202193072024-03-11T19:00:56-07:002024-03-11T19:00:56-07:00Schedule Maintenance<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>14:59</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our global and EU data centers during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/201970732024-03-11T18:30:56-07:002024-03-11T18:30:56-07:00Scheduled Maintenance<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>13:54</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our global and EU datacenters during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/201877892024-03-08T08:40:00-08:002024-03-08T08:40:00-08:00Lever Hire intermittently erroring<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:40</var> PST</small><br><strong>Resolved</strong> - The issue where Lever Hire was erroring that was affecting customers customers in the global database has been resolved. The incident occurred from 3/7/24 11:50am PT - 3/7/24 6:30pm PT. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:04</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is intermittently affecting Lever Hire. Issues impacting Lever Hire were noticed around 11:50am PT. Users may intermittently experience issues accessing Lever Hire. Our Engineering teams are actively working to resolve this as soon as possible.</p>tag:status.lever.co,2005:Incident/201799232024-03-07T08:00:56-08:002024-03-07T08:00:56-08:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:23</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our US database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/201799122024-03-06T18:00:56-08:002024-03-06T18:00:56-08:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:22</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our US database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/201797502024-03-06T16:07:06-08:002024-03-06T16:07:06-08:00LinkedIn Outage<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:07</var> PST</small><br><strong>Resolved</strong> - We have observed restored functionality to the LinkedIn Partner Service. The LinkedIn team was able to resolve the status event.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:55</var> PST</small><br><strong>Investigating</strong> - The LinkedIn team is actively investigating a degradation of service. Users may experience degraded performance in Lever - LinkedIn partner integrations during this event.</p>tag:status.lever.co,2005:Incident/200924062024-03-05T20:00:56-08:002024-03-05T20:00:56-08:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:26</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our US-based Reporting database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/200925242024-03-04T19:00:56-08:002024-03-04T19:00:56-08:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:39</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our EU-based Reporting database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/200923762024-03-04T18:30:56-08:002024-03-04T18:30:56-08:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:22</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our US-based database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/199790642024-02-26T18:30:56-08:002024-02-26T18:30:56-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>18:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:18</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to the LTI Reporting database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/200308252024-02-21T22:00:56-08:002024-02-21T22:00:56-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>21:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:52</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our US production database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/199790552024-02-20T18:30:56-08:002024-02-20T18:30:56-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:17</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our EU database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/199853872024-02-15T08:42:57-08:002024-02-15T08:42:57-08:00Candidate Email address update issue<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:42</var> PST</small><br><strong>Resolved</strong> - The issue where emails were not updating properly that was affecting customers with the Winter 2024 release has been resolved. The incident occurred from Winter '24 release date to Feb 15 8:15am PST. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:30</var> PST</small><br><strong>Identified</strong> - We’ve identified the issue causing candidate email addresses to not update, and we’re working to implement a fix. Additional updates will be provided as soon as a resolution is in place.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>09:21</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is intermittently affecting users' ability to update a candidate's email address. Issues impacting accounts with the Winter 2024 release were noticed around Feb 12 at 9am. Users should double check which email address they are sending to when drafting emails. Additionally, scheduling events will go to the candidate's previous email address. Our Engineering teams are actively working to resolve this as soon as possible.</p>tag:status.lever.co,2005:Incident/199511722024-02-12T13:37:42-08:002024-02-12T13:37:42-08:00Scheduled emails issue<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:37</var> PST</small><br><strong>Resolved</strong> - The issue where delayed email was not sending out on the specified date and time has been resolved. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:51</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented for the issue causing delayed emails to not send out. Users should now be able to schedule delayed emails for candidates and see the email send out around the scheduled date and time. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:17</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is intermittently affecting the ability to send scheduled emails. Issues impacting scheduled emails were noticed around 6am PST. Users may not be able to send scheduled emails at this time. Our Engineering teams are actively working to resolve this as soon as possible.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:10</var> PST</small><br><strong>Identified</strong> - We’ve identified the issue causing scheduled emails to not send, and we’re working to implement a fix. Additional updates will be provided as soon as a resolution is in place.</p>tag:status.lever.co,2005:Incident/199340532024-02-08T17:30:56-08:002024-02-08T17:30:56-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:29</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our Sandbox database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/198773672024-02-06T18:00:56-08:002024-02-06T18:00:56-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:00</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our Sandbox database during this time. We do not anticipate any customer impact during this maintenance window.</p>tag:status.lever.co,2005:Incident/199256292024-02-06T15:57:58-08:002024-02-06T15:57:58-08:00Automation workflow impacting Lever Hire<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>15:57</var> PST</small><br><strong>Resolved</strong> - The issue where actions related to automation workflow has been resolved. Users should see automation workflow triggering in Lever moving forward. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:18</var> PST</small><br><strong>Identified</strong> - We are currently investigating an issue that is intermittently affecting actions related to automation workflows. Users may intermittently experience automation workflow not triggering in a timely manner. Our Engineering teams are actively working to resolve this as soon as possible.</p>tag:status.lever.co,2005:Incident/199171332024-02-05T16:22:33-08:002024-02-05T16:22:33-08:00Intermittent issues impacting job sites<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:22</var> PST</small><br><strong>Resolved</strong> - The issue where job sites were showing 503 errors that was affecting customers in the global database has been resolved. The incident occurred from 3:30pm to 4:19pm PST. Users who still see the error should refresh their browser. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:04</var> PST</small><br><strong>Identified</strong> - We have identified an issue with job sites loading. Issues were noticed around 3:30pm PST. Users may intermittently experience 503 errors when accessing Lever hosted job sites. Our Engineering teams are actively working to resolve this as soon as possible.</p>tag:status.lever.co,2005:Incident/199094952024-02-05T09:57:48-08:002024-02-05T09:57:48-08:00LTI - "Tableau Server is Unlicensed" error<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> PST</small><br><strong>Resolved</strong> - We have found the root cause and implemented a fix as of approximately 9 AM PST, 2/5/2024, please reach out to support if you continue to encounter any issues regarding logging into your LTI instance.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:17</var> PST</small><br><strong>Identified</strong> - The team has investigated and found the root-cause of the error and we will be implementing a fix as soon as possible.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>21:23</var> PST</small><br><strong>Investigating</strong> - Our team is aware of this issue affecting multiple teams across the Lever platform. We are actively investigating to find a root cause into this issue.</p>tag:status.lever.co,2005:Incident/198073992024-01-23T09:58:58-08:002024-01-23T09:58:58-08:00Slowness on Lever Hire<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:58</var> PST</small><br><strong>Resolved</strong> - The issue where users we're experiencing slowness in Lever has been resolved. Users should no longer see any error messages when logging into Lever and there should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>08:40</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented for the issue causing slowness in Lever. Customers should now be able to utilize Lever without any issues moving forward. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>07:56</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue causing slowness in Lever Hire. Issues impacting Lever Hire were noticed around 7:45am PST. Users may intermittently experience slowness or not able to utilize Lever. Our Engineering teams are actively working to resolve this as soon as possible.</p>