Stale Visual Insights Data

Incident Summary

Between June 14 and June 18, 2026, analytics reports in the Visual Insights "Custom Data Explorer" displayed outdated information. While the live platform remained fully accurate and no data was lost, the reports stopped reflecting real-time changes (such as candidate stage updates). This resulted in a "stale" snapshot of data being shown to all reporting customers for approximately four days.

Detection

The issue was identified on June 17, 2026, following reports from customers who noticed that their report counts did not match the live data in the platform. Upon investigation, our engineering team confirmed that the data pipeline responsible for updating these reports had stopped processing new information on June 14.

Resolution

Once identified, our engineering team restarted the affected component, which safely resumed and caught up on all pending changes with no data loss. Report accuracy was fully restored, and the cited figures now match the live platform. No action was required from customers at any point.

Preventative Measures

To prevent this issue from recurring, we have taken the following actions:

• Enhanced Auto-Recovery: We updated the system to automatically recognize and recover from this specific type of database restart error, allowing it to self-heal without manual intervention.
• Improved Monitoring: We are implementing more granular alerts that monitor the specific workers within the data pipeline. This ensures that if a single worker stops, we are notified within minutes.
• Data Freshness Checks: We are adding new automated checks that compare live platform data against the reporting store to detect any "freshness" gaps immediately.