This incident has been resolved.

Zendesk identified the issue on their end and implemented a fix that we are currently monitoring. Feel free to reach out to our Support team via chat once again.

At this time we are experiencing issues with our ticketing system Zendesk. Chats are not being assigned to our agents and we are currently investigating. We'll update this status once we have more information and for the time being we would recommend reaching out to support team via ticket instead.