The issues affecting email sending/syncing, LinkedIn RSC, pivoting opportunities, bulk archiving, scheduling, and offers have been resolved. The incident occurred from 11 AM to 4:15 PM PST. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new
Posted Dec 16, 2021 - 16:33 PST
Update
We’re continuing to work on issues affecting email sending/syncing, pivoting opportunities, and bulk archiving. We've identified some additional issues with scheduling and offers. Our engineering teams are working to resolve these issues as soon as possible.
Posted Dec 16, 2021 - 14:15 PST
Identified
We’ve identified additional issues affecting email sending/syncing, pivoting opportunities, and bulk archiving. We’re working to implement a fix and will provide additional updates as soon as a resolution is in place.
Posted Dec 16, 2021 - 13:53 PST
Monitoring
A fix has been implemented for the issues with offers, LinkedIn RSC, and email syncing. We’re currently monitoring to ensure that there are no further issues and we’ll send a final update to confirm that there have been no recurrences.
Posted Dec 16, 2021 - 11:47 PST
Identified
We’ve identified the root cause of the issues with offers, LinkedIn RSC, and email syncing and we’re working to implement a fix. We'll provide additional updates as soon as a resolution is in place.
Posted Dec 16, 2021 - 11:20 PST
Investigating
We are currently investigating an issue that is affecting Lever Hire. We noticed these issues starting around 11 AM PST. Affected users may experience stuck offers, issues with LinkedIn RSC, and email syncing delays. Our Engineering teams are actively working to resolve this as soon as possible.
Posted Dec 16, 2021 - 11:06 PST
This incident affected: Global Data Center - LeverTRM (Integration API & Webhooks) and EU Data Center - LeverTRM (Hire).