This incident has been resolved. We have not seen any recurrences of this issue since going through a security review. "lever-analytics.com" is no longer considered to have links to harmful sites or downloads by Google.
Posted Feb 27, 2023 - 08:12 PST
Monitoring
After working with Google to determine why our domain “lever-analytics.com” could have been considered unsafe, making the suggested adjustments, and going through a security review, it has been determined that "lever-analytics.com" is no longer considered to have links to harmful sites or downloads. Messages sent to Gmail accounts through Lever should no longer be blocked or trigger any warnings.
Our engineering team continues to monitor, to ensure that there are no further issues. We’ll send a final update once this issue is considered fully resolved.
Posted Feb 07, 2023 - 07:43 PST
Update
We have engaged with Google Support to better understand this issue – where some messages sent to Gmail email addresses through Lever are being blocked – but the information we have received from them is limited, since the blocked messages come from customers, and not from Lever. For this same reason, various details relevant to the affected messages can’t be disclosed with us.
At this time, it appears that this issue is affecting only a few Lever accounts, and that is related to our domain “lever-analytics.com”, which is used for email tracking purposes, and how it interacts with Google Search. We are working on an update to ensure that “lever-analytics.com” pages are not indexed by Google Search, and prevent email messages from being blocked by Google in the future, when sent through Lever.
Additional updates will be provided as more information becomes available
Posted Jan 31, 2023 - 15:31 PST
Identified
We have identified an issue were messages sent to Gmail addresses through Lever are being blocked, or if sent successfully, they are marked as spam in the receiver’s inbox.
At this time, it appears that this is affecting only few Lever accounts, and is related to security measures recently implemented by Gmail. Our engineering team is currently investigating, and working towards a resolution. Additional updates will be provided as more information becomes available
Posted Jan 23, 2023 - 10:31 PST
Monitoring
It appears that the issue were some emails are failing to be sent through Lever, is a consequence of a third party service experiencing downtime. We continue to monitor for new occurrences.
Posted Jan 23, 2023 - 00:49 PST
Investigating
We are currently investigating an issue were users are unable to send emails through Lever. Affected users are receiving the error message "Your message has been blocked". Additional updates will be provided as more information becomes available.
Posted Jan 23, 2023 - 00:09 PST
This incident affected: EU Data Center - LeverTRM (Hire).