Offer Letter Generation Failures

Incident Report for Lever

Resolved

Issue: We identified a platform-wide issue in which offer letters failed to be sent.

Customer Impact: Recruiters were unable to generate or deliver offer emails to candidates.

Status: Resolved. An RCA will be available within 7-10 business days.

Posted Jul 14, 2026 - 16:50 PDT

Monitoring

Issue: We identified a platform-wide issue in which offer letters failed to be sent.

Customer Impact: Recruiters were unable to generate or deliver offer emails to candidates.

Current Status: The immediate issue has been mitigated. We are actively monitoring to confirm full resolution and stability.

Posted Jul 14, 2026 - 09:24 PDT

Investigating

Issue:
We are investigating what appears to be a platform-wide issue in which offer letters fail to be sent.

Customer Impact:
Recruiters are currently unable to generate or deliver offer emails to candidates.

Current Status:
Engineering is actively investigating. No workaround is available at this time.

Posted Jul 14, 2026 - 07:47 PDT

This incident affected: Global Data Center - LeverTRM (Hire).