Intermittent issues impacting Lever Hire

Incident Report for Lever

Postmortem

Incident Date: June 17, 2025
Issue: Profile Flyover Latency and Navigation Failure

Impact Summary

On June 17, 2025, users experienced an issue where opening a profile flyover with a scheduled or completed interview triggered an error that prevented further navigation within the application. This was introduced by a deployment and resolved within 30 minutes via a rollback.

Root Cause

A code change introduced a query that relied on a parameter incorrectly assumed to always be present resulting in a navigation-blocking error.

Preventive Actions

Enhanced Testing Practices

* Additional acceptance test coverage expanded to include profile flyovers with scheduled or completed interview scenarios for similar code changes in the future

Improved Error Monitoring

* We are evaluating enhancements to our error monitoring to more effectively detect spikes in specific error types.

Posted Dec 18, 2025 - 14:57 PST

Resolved

The issue with interactions on candidate profiles has been resolved, and we have not seen any additional occurrences of this behavior. The incident occurred from approximately 1:30 am Pacific time until approximately 3:30 am Pacific time on 6/17/2025. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

Posted Jun 17, 2025 - 11:27 PDT

Monitoring

A fix has been implemented for the issue causing latency/interactivity issues on the candidate profiles. Customers should now be able to properly access candidate profiles and navigate the pages. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

Posted Jun 17, 2025 - 04:02 PDT

Investigating

We are currently investigating an issue that is intermittently affecting the navigation of the Lever webpage. Issues impacting candidate profiles were noticed around 2 am Pacific Time. Users may intermittently experience delays/non-responsiveness when navigating through candidate profiles and attempting specific actions. Our Engineering teams are actively working to resolve this as soon as possible.

Posted Jun 17, 2025 - 02:21 PDT

This incident affected: Global Data Center - LeverTRM (Hire).