The issue where Stuck tasks that was affecting customers ability to send emails and add candidates has been resolved. The incident occurred from 2:30am PST- 4:30am PST. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new
Posted Feb 10, 2022 - 05:38 PST
Update
A fix has been implemented for the issue causing Emails to not send and Candidates to not be added. Customers should now be able to send emails and add candidates. Please refresh Lever and note that there may be some delay with Inbox and Email notifications as our systems recover. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
Posted Feb 10, 2022 - 04:49 PST
Monitoring
A fix has been implemented for the issue causing Emails to not send and Candidates to not be added. Customers should now be able to send emails and add candidates. Please refresh Lever and note that there may be some delay as our systems recover. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
Posted Feb 10, 2022 - 04:34 PST
Update
We are continuing to work on a fix for this issue.
Posted Feb 10, 2022 - 03:48 PST
Identified
We’ve identified the issue causing Emails to not send and Candidates to not be added, and we’re working to implement a fix. Additional updates will be provided as soon as a resolution is in place.
Posted Feb 10, 2022 - 03:43 PST
This incident affected: Global Data Center - LeverTRM (Career Site, Hire) and EU Data Center - LeverTRM (Career Site, Hire).