FirstAdvantage integration not triggering background checks

Incident Report for Lever

Resolved

This issue has been resolved.
Posted May 01, 2020 - 15:51 PDT

Update

We're still monitoring this issue, all the background check orders have been processing in a timely manner.
Posted Apr 30, 2020 - 12:22 PDT

Monitoring

We're currently monitoring the issue, partnering with FirstAdvantage. All the stuck orders from the past week have been executed at this point.
Posted Apr 24, 2020 - 15:38 PDT

Identified

We are currently experiencing issues with pushing candidates to FirstAdvantage for background checks. The issue has been identified. We'll be partnering with FirstAdvantage to ensure a solution is implemented as quickly as possible. More updates will be provided as they become available.
Posted Apr 24, 2020 - 12:49 PDT
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