Issue Description: Users may have received an "Unknown error" when attempting to send emails or sync their Microsoft email and calendar in Lever.
Customer Impact: Affected users were unable to authenticate their Microsoft email and calendar integrations, blocking email sends to candidates and calendar sync functionality critical to recruiting workflows.
Status: Resolved — Email sends and calendar sync are now functioning normally. An RCA will be available within 7-10 business days.
Posted Jul 14, 2026 - 06:08 PDT
Monitoring
Mitigation steps have been applied and service functionality is returning to normal. We are monitoring performance and stability. Next update: upon resolution.
Posted Jul 13, 2026 - 17:28 PDT
Identified
We are continuing to investigate this issue. Next update: 5:00 PM PT
Posted Jul 13, 2026 - 14:59 PDT
Update
We are continuing to investigate this issue.
Next update: 3:00 pm PT or sooner.
Posted Jul 13, 2026 - 12:57 PDT
Investigating
We are investigating an issue affecting Nylas authentication.
Users may experience an error message "Unknown error" when attempting to reset email/calendar integration permissions. Start time: 10:10 am PT Next update: 1:00 pm PT or sooner.